Electricity refunds
If you use an oxygen machine as part of your home oxygen therapy, Baywater Healthcare, on behalf of the NHS, will refund you for any electricity your machine uses. The calculation for all oxygen machine electricity refunds is based on the reading provided on the meter in the oxygen machine.
Electricity payments are based on a standard tariff set by the NHS and do not include standing electricity charges.
You should receive a payment every three months:
- One is based on the actual reading taken from the meter in the oxygen machine
- The next is based on the concentrator machine’s usage that we have recorded in the past
- The next is based on the actual reading taken from the meter in the oxygen machine
- And so on and so on
To get an actual meter reading, the Healthcare Technician will read the meter inside the oxygen machine. This meter counts the number of hours that the machine has been running.
You will always receive a statement to inform you how much is being refunded.
Updating your details
The quickest and most convenient method of updating your electricity supplier and payment details is to use our online Electricity Refund Form.
Alternatively, you can call our Healthcare Helpline on 0800 373 580.
Safety information
We notify your electricity company that you have an oxygen concentrator in your home for added safety. In the event of a prolonged power cut, you are treated as a priority customer by them. To ensure our records are up-to-date, you must notify us if you change your electricity company.
Electrical power cuts
If you have or suspect an electrical power cut, call the National Power Cut Helpline on 105 (24 hours, 7 days a week).
Citizens Advice
If you are struggling to pay your electricity bill, help and advice is available. Call your local Citizens Advice or visit their website by clicking here:
Booking a service visit and submitting a meter reading
You can book a service visit and provide us with a meter reading by completing our online form or calling our Healthcare Helpline.
Oxygen Machine Service Booking Form
Help with your electricity bills
The government may be able to offer support with your electricity bills. To find out more about the different schemes available, please visit their website:
